Privacy Policy

1. Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Name, email address, phone number
• Shipping and billing address
• Payment information (processed securely through third-party payment processors)
• Order history and product preferences
• Communications you send to us (support tickets, emails, feedback)

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address, browser type, and operating system
• Pages visited and time spent on our website
• Referring website or search terms
• Device information

2. How We Use Your Information

We use collected information for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and delivery
• Customer Support: To respond to your inquiries and provide technical support
• Product Improvement: To improve the OmniWheel Walker System and develop new products
• Communications: To send order confirmations, shipping updates, and product safety notices
• Marketing: To send newsletters and promotional materials (with your consent)
• Analytics: To understand how visitors use our website and improve user experience
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who help us operate our business (payment processors, shipping carriers, email services)
• Healthcare Partners: With your consent, we may share relevant information with healthcare providers for product fitting and support
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure payment processing through PCI-compliant providers, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a portable copy of your data

To exercise these rights, please contact us at support@astepforward.co.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 7 years for tax and warranty purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: